Read KB customers can only view and search the Knowledge
Base for Solutions.
Read KB customers log into BMC FootPrints Service Core the same
way as Read/Submit and Read/Submit/Edit customers. They can have
either shared or unique IDs and passwords. The
BMC FootPrints Service Core Homepage is slightly different from the
Homepage displayed for customers with other roles.
Take note of the limited
set of options on the BMC FootPrints Service Core Toolbar.
The
options in the Toolbar for a Read KB customer are:
Home—Go
to your BMC FootPrints Service Core Homepage.
Knowledge Base
FAQ—Find
Solutions to Frequently Asked Questions
View All—View all Solutions.
Search—Search Solutions.
Reports
Pre-Defined—Access reports created by the BMC FootPrints Service Core
administrator.
Advanced—Create your own report.
Instant Talk—Chat with an available Agent (if the option
is enabled).
Change Workspace—Access another Workspace (only available
if the customer is a member of multiple Workspaces).
Help—Get help using BMC FootPrints Service Core.
Logout—End your BMC FootPrints Service Core session.