You are here: Chapter 7: Configuration and Administration > Workspace Administration > Other Options > Link to a BMC FootPrints Service Core Knowledge Base or Knowledge-Paks

Link to a FootPrints Service Core Knowledge Base or Knowledge-Paks

This option is available under Administration | Workspace | Knowledge Base | External Knowledge Bases from the BMC FootPrints Service Core Toolbar.

To add a link to the FootPrints Service Core or RightAnswers Knowledge Bases:

  1. Name—Give a name to the Knowledge Base. This name is displayed to users, e.g., "Help Desk Knowledge Base".
  2. URL—In the URL box, enter the special syntax for the BMC FootPrints Service Core Knowledge Bases:
  1. To point to the Public Knowledge Base for the current Workspace, enter:

FOOTPRINTS

No additional syntax is needed, such as a URL or the %s variable.

  1. To point to the Internal Knowledge Base for the current Workspace, enter:

FOOTPRINTSINTERNAL

  1. To point to the combined Public and Internal Knowledge Bases for the current Workspace, enter:

FOOTPRINTSALLKB

  1. To point to the Public Knowledge Base for a different Workspace, enter:

 FOOTPRINTS-projID

where projID is the ID number of that Workspace.  This can be obtained by selecting Administration | System | Workspaces | List All Workspaces.  To link to the Public Knowledge Base for the Bug Tracking Workspace, for example, which has an ID of 3, you would enter:

FOOTPRINTS-3

  1. To point to the Internal Knowledge Base for a different Workspace, enter:

FOOTPRINTSINTERNAL-projID

Using the same method as described in the previous step.

  1. To point to the combined Public and Internal Knowledge Bases for a different Workspace, enter:

FOOTPRINTSALLKB-projID

  1. To point to Knowledge-Paks Online, enter:

RIGHTANSWERS

Note

The Knowledge-Paks Online does not appear as a search option unless Knowledge-Paks Online is enabled for this Workspace.  To use Knowledge-Paks Online, you must purchase the add-on module from BMC.

  1. Language—Select the language for the new Knowledge Base (defaults to the system default). This allows you link to different Knowledge Bases for different languages.
  2. Click the Add Knowledge Base button.
  3. Enter your password and click Save at the bottom of the page.

 

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