Enabling Knowledge-Paks

To enable Knowledge-Paks for a Workspace:

  1. Select Administration | Workspace | Workspace Options | Add-on Modules | Knowledge-Paks Online from the BMC FootPrints Service Core Toolbar.
  2. Check the Use Knowledge-Paks Online checkbox.
  3. Application Server—Enter the application server URL in the box. This defaults to /footprints/RightAnswers/.  The default is the correct address unless you are hosting the Knowledge-Paks DLL files on a different web server from BMC FootPrints Service Core.

Note

If you are using the UNIX version of BMC FootPrints Service Core, you must manually configure Knowledge-Paks using the instructions in the README.rightanswers file in the RightAnswers directory.

  1. Field to associate with RightAnswers (optional)—Select a field from the drop-down list of Workspace text fields to use as a search field for Knowledge-Paks.  If you haven't created a special search field for Knowledge-Paks, select Click here to go to the Form Designer page for Workspace Fields.  The Field Maintenance page is displayed.  Create a text field, e.g., Knowledge-Paks Search Field, to use for keyword searches in Knowledge-Paks.
  2. Enter the Analyst Username and Password assigned to your organization in the boxes provided.
  3. If you purchased the Customer Self-Service Knowledge-Paks, enter the End-User Username and Password assigned to you in the boxes provided.
  4. You must purchase the Knowledge-Paks Add-on Module to enable this feature.  If you would like to try the feature, you can use the sample Analyst Username and Password provided on this page.  The only title you receive is for Portable and Remote Computing.  This is only a sample; when you purchase the add-on, a full list of titles is available.  Please contact your sales representative if you would like more information on purchasing this Add-on Module.
  5. The server containing Knowledge-Paks Online (the BMC FootPrints Service Core server by default) must have the Microsoft® XML Parser (MSXML) 3.0.  You already have this if you are on Windows XP or have Internet Explorer 6.0 on your server.  If not, you may need to install the parser, which is available by clicking the following link: msxml3sp2Setup.exe.
  6. Enter your password and click Save.

 

©Copyright 1999, 2009 BMC Software, Inc. © Copyright 1996 - 2013 Numara Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. FootPrints is the exclusive property of Numara Software, Inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other Numara Software trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Numara Software, Inc. and BMC Software, Inc. Confidential. Click here for the installation guide which includes the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product.