Services are the basic unit of a Service Catalog and are organized under service categories. Each Service becomes a CI in the database. If you relate other services to a parent service CI, the costs are rolled up to the parent.
Create Service
To create a service and placed it under the correct category in the catalog:
From the CMDB homepage, click the Service Catalog button in the CMDB Toolbar. The Service Catalog is displayed.
Click the Service Category to which you want to add a service. You can continue in this manner to drill-down through sub-categories, if there are any, until you find the level to which you want to add the service.
Click the Add Service button at the top of the page. The Create Service page is displayed. The fields of this page consist of:
Service Request Template-Select the template to associate with this service from the drop-down field. When the service is requested by a customer, the template data will be used to populate a new Issue. Note that it is not required that a template be associated with the service. Also note that services can be created before templates are created and associated with templates later, or templates can be created first. For more information on Service Request Templates, refer to Create Service Request Templates.
Status-Statuses displayed here are the ones you selected for the service category. This will be the Status of the Issue when the service request is submitted. You can leave this as it is or change it here. You can use escalations to change the status later.
Attributes-The attributes are the ones you associated with the service category. You can leave them as they are or change them here.
You can attach files to the service. Select the Attachments tab and click the Attach File button to attach a file to a service. Full details on attachments are in the section of this document titled File Attachments.
Click the SAVE button to create the Service. It will be displayed to when they view the category under which you saved it.
File Attachments
On the Create Service page, you can optionally attach one or more files from your local or network drive(s).
To attach a file:
On the Create Service page, select the Attachments tab and then click the “Attach File” button. This brings up a small window entitled “Upload Attachment”.
Click the “Browse” button to browse your local machine and/or network drives for the file.
When you find the file, highlight it and click “Open”. The file name and path now appears in the File Attachment window
NOTE
The CMDB Administrator may have set a limit for the size of file attachments – this information appears in the file Attachment window. If the file is too large, you will receive an error message. Please attach a smaller file.
Click the GO button to upload the file. When the upload is finished, the file name will appear in the “Create Service” form.
To attach additional files, repeat steps 1-4 for each file to be attached.
NOTE
You can continue to work on the Service while the file is uploading, but you must wait until the upload is complete to submit the Service.